Email contact@operosestore.onmicrosoft.com with your question. For order enquiries, include your order number.

Contact contact@operosestore.onmicrosoft.com within 14 days of receiving your item to request a return. Items must be unworn or unused, with tags, in their original packaging, and accompanied by a receipt or proof of purchase. Please request a return before sending anything back.

For change-of-mind returns, you are responsible for the cost of return postage. If your item arrives damaged or faulty, please contact us to arrange a refund or exchange; you will not be responsible for the return postage in these cases.

Please check that your delivery address is correct and that any applicable import taxes or duties are paid. If an order is returned to us because of an incorrect address or unpaid import taxes or duties, we will refund the cost of the returned item(s), but the original shipping charge will not be refunded. This does not affect your statutory rights.

Request a return for your original item. Once the return is accepted, place a separate order for the item you would like instead.

Inspect your order when it arrives and contact contact@operosestore.onmicrosoft.com immediately if an item is defective, damaged or incorrect so we can help resolve the issue. For damaged or faulty items, you may request a refund or exchange, and you will not be responsible for return postage.

We’re always happy to discuss custom work! If you have an idea for a commission, please email us at contact@operosestore.onmicrosoft.com. We’d love to hear what you have in mind